Privacy Policy

One of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by this website and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in this website. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, making a purchase, or creating an account, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, phone number, and any other information you choose to provide
Order Information: When you make a purchase, we collect billing information, payment details (processed securely through Authorize.Net), and pickup preferences
Contact Information: If you contact us directly, we may receive additional information such as your name, email address, phone number, the contents of your message and/or attachments, and any other information you may choose to provide
Customer Service Information: Records of your interactions with our customer service team, including support tickets and chat logs

Information Collected Automatically

Technical Information: IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and number of clicks
Usage Information: How you interact with our website, pages visited, time spent on pages, and other analytics data
Device Information: Information about the device you use to access our website

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and e-commerce services
Process your orders and manage in-store pickups
Process payments securely through our payment processor
Communicate with you about your orders, account, and pickup notifications
Provide customer service and support
Send you important updates about your orders and our services
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Send you promotional emails and marketing communications (with your consent)
Prevent fraud and enhance security
Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our business:

Authorize.Net: For secure payment processing (they handle credit card transactions according to their privacy policy)
Website hosting and technical service providers
Email service providers for sending order confirmations and communications
Analytics providers to help us understand website usage

Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Account information: Until you delete your account or request deletion

Log Files

This website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, this website uses "cookies". These cookies are used to store information including visitors' preferences, shopping cart contents, login status, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including shopping cart and checkout functionality
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Google DoubleClick DART Cookie

Google is one of our third-party vendors. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our website and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at: https://policies.google.com/technologies/ads

Our Advertising Partners

Some advertisers on our site may use cookies and web beacons. Our advertising partners include:

Google

Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we have linked to their Privacy Policies above.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers, websites, or service providers. We advise you to consult the respective Privacy Policies of these third parties for more detailed information, including:

Authorize.Net: For payment processing - https://www.authorize.net/company/privacy/
Google: For analytics and advertising - https://policies.google.com/privacy

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Your Rights and Choices

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California consumers have the right to:

Request disclosure of categories and specific pieces of personal data we have collected
Request deletion of personal data we have collected
Request that we not sell personal data (we do not sell personal information)
Receive equal service and pricing even if you exercise your privacy rights

GDPR Data Protection Rights

If you are in the European Union, you have the following data protection rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal data under certain conditions
Right to restrict processing: Request limitation of processing under certain conditions
Right to object: Object to our processing of your personal data under certain conditions
Right to data portability: Request transfer of your data to another organization

Exercising Your Rights

If you would like to exercise any of these rights, please contact us using the information below. We have one month to respond to your request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Information

Protecting children's privacy is especially important to us. Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information on our website, please contact us immediately, and we will take steps to remove such information from our records.

International Data Transfers

If you are accessing our website from outside the United States of America please be aware that your information may be transferred to, stored, and processed in United States of America where our servers are located and our service providers operate.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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